Bengaluru Urban District has the dubious distinction of being one of the worst performers in Sakala scheme that guarantees delivery of services within a stipulated time.
It has been ranked last among the state’s 30 districts on the basis of applications received and disposed of.
Sakala, a citizen-friendly programme, was introduced in 2012 with 151 services under its purview in Bengaluru. Now, there are 1,026 services available under the scheme.
In the past seven years, Bengaluru Urban received 63.9 lakh applications under Sakala, of which 63.4 lakh were disposed of. The average monthly receipt of applications was 84,601 and disposal 76,736. Officials said the number of applications in Bengaluru Urban is very low given its 1.2 crore population; it should have been at least 2 lakh. Besides that, the district also reported 14% delayed disposals and 14% rejections. The overdue cases included 846 of widow pension as well.
Suresh Kumar, minister for primary and secondary education, who is in charge of Sakala, said: “It is unfortunate that IT capital Bengaluru has performed very poorly in Sakala. I have told officials that the district cannot get worse than this. There is a lack of awareness among all department officials about Bengaluru’s civic issues on Sakala. Officials like tahsildars and their deputies stood like schoolchildren when asked about Sakala and its spirit. We will conduct workshops for all before October 31. The deputy commissioner will be responsible for it and will conduct reviews every 15 days. By November, we want Bengaluru to be among the top 10 best performing districts.”
“The number of Sakala applications is decreasing, which only means the increasing presence of middlemen. Also, the number of rejections is a cause for concern. Rejections are made on the last date of disposal of a case. We have instructed officials to check whether all documents were there at the time of submitting the case. Only if there are valid reasons can officials reject a case,” the minister pointed out.