In light of the increased frequency of power cuts in Bengaluru, the Bengaluru Electricity Supply Company (BESCOM) has issued a statement advising the public about helpline numbers to raise any complaints.
“To facilitate consumers and for better redressal of consumer Grievances, BESCOM has established a well integrated 24×7 Customer Helpline through the latest technology and software developments along with in-built automatic call transfer system. 1912 is the BESCOM helpline number. At present a 45 seater Call Centre is servicing through 45 concurrent lines 24×7 with Multi-Channel Complaint Registration Facility (Phone, SMS, Online, email, Facebook, Whatsapp, Mobile Mitra App & Twitter). In addition to this 45 seater capacity, additional 15 seats have been added from 06.06.2019 to facilitate speedy redressal of consumer complaints. With this, the capacity of BESCOM Helpline is enhanced from 45 seater to 60 seater,” reads the statement.
In addition, a list of 12 mobile numbers have also been listed on the notice to better handle the influx of complaints.
Earlier it was reported that the helpline was flooded with several calls and complaints. BESCOM was receiving around 10,000 calls every day and had sought to improve the helpline by adding more facilities through which people would be able to register their complaints.
BESCOM MD C Shikha had earlier stated that individuals who had signed up via the Mithra app on their phones were getting regular notifications from BESCOM with regards to expected power cuts. She stated that once the BESCOM Mithra app was downloaded, the individual’s mobile number receives SMS alerts via a Public Grievance Redressal System.
Though some maintenance had been undertaken prior to the rains, there have been complaints of transformers breaking down and several trees falling.